Shipping Policy (United Kingdom)
Shipping Rates
We offer the following shipping options for UK customers:
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Free Standard Shipping on all orders over £50
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Standard Shipping at £3.99 on orders under £50
Order Processing Time
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Orders are shipped within 1–3 business days of receipt at our warehouse.
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Shipping timelines begin when the package leaves the warehouse.
Order cut-off times (BST):
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Orders placed after 2pm Monday–Thursday will begin processing the following day.
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Orders placed after 12pm Friday or on the weekend will begin processing on Monday (or Tuesday if Monday is a public holiday).
Once an order is placed and paid for, it is sent to a third-party warehouse.
We are unable to accommodate requests to change or cancel the order after this point.
Delivery Timeframes
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UK Standard Shipping: Estimated delivery is 3–5 business days
Customs & Duties
Although uncommon for UK orders, any applicable customs duties are the sole responsibility of the customer.
We appreciate your understanding and support. Enjoy the magic of mushrooms!
Undelivered Items
If your package is returned to us for reasons outside our control (e.g. incorrect address, unreceived delivery), we will:
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Refund the full value of the order minus shipping costs
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Charge a re-shipping fee if redelivery is requested
(Fee based on location and weight)
You must contact us within 30 days from the shipping date to report missing or damaged parcels.
Courier investigations are not possible after this timeframe.
Shipping Protection
Shipping Protection is an optional insurance add-on at checkout. It covers:
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Damaged packages
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Stolen packages
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Lost packages during transit
It does not cover:
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Change-of-mind returns
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Incorrect shipping addresses provided at checkout
Shipping Protection is non-refundable, except if the order has not yet shipped.
